1. Our Company and Services
Q: What exactly does MyCustomEssay.com do?MyCustomEssay.com is a professional online writing, editing, and proofreading service that helps both students and graduates. In short, we can write, edit, rewrite, or proofread any business or academic paper.
Q: What makes MyCustomEssay.com different?We boast hiring the cream of the writing industry. The majority of our writers are native English speakers born and raised in US, United Kingdom, Australia, Canada, New Zealand and Europe. We openly state that we do hire ESL writers to satisfy the needs of ESL students who specifically ask for such writers or editors. MyCustomEssay.com is a division of GlobalWriters LLC, an officially registered company (Companies House #: 7106763), which is vital in terms of the security and protection you are entitled to, as a client. When your consumer rights are violated, you have a simple legal recourse and can easily dispute your payment.
Q: How does the process work?The process is really simple. To hire a writer or editor, press the Order button on any page of the website and complete each step of the order form. It is vital that you are as specific and detailed as possible to eliminate unnecessary questions from the writer and to avoid future alterations caused by vague instructions. You will be able to easily upload any additional instructions (photocopies, pdf files, etc.) while completing the order form. While placing your order, you can choose a specific writer from the list provided – we have no problem sharing their amazing credentials. Once you complete the order form, you will be redirected to the payment page. Make the payment using your credit/debit card or PayPal account. Once we receive the payment, we will either start looking for an expert in your specified field (usually takes no more that 30—60 minutes) or assign the writer of your choice.
Q: Can you find writers/editors/researchers for any subject?Absolutely. For years we’ve been hiring expert writers and editors in various academic and business fields. We do not decline complicated or scientific projects, so rest assured we’ll do our best to assign a professional to start working on your assignment as soon as possible.
Q: What if I am not satisfied with the finished product?If you are not satisfied with the delivered paper, you will have 10 business days to request for free revisions. To make a revision request, simply message your writer specifying the problem and ask the writer to fix it within a certain time period.
2. Our Guarantees
Q: Will my paper and personal information remain confidential?Yes. We do not re-publish your paper or sell it to third party. Your name, phone number, and location will only be known to our customer support department. We will never pass your personal information to your writer/editor, unless you personally ask to do so for the sake of the project. Again, we will never re-sell or re-publish your paper to any third party, since we take your confidentiality very seriously.
Q: What if my paper was delivered late?By having such a large team of professionals, we boast to have the majority of orders to be delivered prior or according to the set deadline. We might only be late in extreme situations, when a writer falls ill, gets hospitalized, is involved in a car accident, or is a victim of weather conditions. In these rare cases, every client has a right to ask for a partial refund following our Money Back Policy.
3. Our Writers
Q: Can I talk to my writer?Sometimes, yes. Just as most of our clients would like to preserve their privacy, most of our writers/editors want to stay confidential and avoid direct communication with their clients. However, all of our freelancers are accepting private messages from clients, so you can always communicate with him/her through the website. In case your project is really tough and you would like to actually talk to the person who is going to write your assignment, you will need to contact our customer support department and notify them about your request. We will find a writer/editor who accepts direct phone calls from clients and arrange everything for you.
Q: How do I know that my writer/editor is actually a good one?We spend much time picking the best freelance academics to work on your projects. Though we receive hundreds of applications each month, only a few are accepted and allowed to use our system. As soon as your order is assigned to a particular scholar, you can communicate with the person and ask any questions related to your assignment to find out if your editor is really proficient in the field. Sometimes, we can send you the writers’ credentials to prove that he/she is an academic.
4. Ordering process
Q: How do I place an order?Go to our Order page and fill out the order form to provide us with all necessary details and information regarding your order. If you are a new client, you will need to create an account prior to placing your order. Once your fill in the details of your request, the support team members will review your inquiry and contact you for your payment details. Usually, we start looking for a writer/editor to work on your project as soon as we get your payment, however, we can allocate a writer/editor for your assignment prior to receiving the funds.
Q: How do I pay for my order?Once we have confirmed to take on your order (in case it’s an urgent paper), you have to proceed with your payment before the writer commences working on your assignment. In case your order is not urgent, you do not need to wait for our confirmation since we are pretty sure that we will allocate your project to a particular writer. You can only pay for your order online: Visit MyCustomEssay.com. Log in to your account using your email and password Locate the Navigation Panel and click on My Orders Open your order and press Buy Now Fill out the payment form at PayPal and make your payment PayPal is an extremely secure online payment service that guarantees purchase protection, transaction monitoring, seller verification, and security of financial information.
Q: Can I pay with my debit/credit card?Yes. You can pay with your PayPal balance, bank account, or credit card.
Q: I am nervous about making an online payment. Is it secure?Absolutely. PayPal is an extremely secure online payment service that guarantees purchase protection, transaction monitoring, seller verification, and security of financial information.
Q: What if I made a mistake while placing an order?If you have made a mistake while making an order, please contact our customer support department via email (support@MyCustomEssay.com), or Live Chat.
Q: How do I receive my order?Once your order is ready, we upload it to your personal order page on the website and email it to your specified email address.
Q: How do I know if my writer/editor has any questions regarding my paper?If your writer sends you a message through the website, you will instantly receive an email notification with a direct link to the note.
5. Cheating and Plagiarism
Q: Is this service legal?Yes. MyCustomEssay.com is a division of GlobalWriters LLC, registered at Companies House (Companies House #: 7106763). Both British and American firms have to strictly follow the consumer protection laws, fair trading directives and sale of goods and services legislations. When your consumer rights are violated, you have a simple legal recourse and can easily reclaim your payment. Our services conform 100% to all relevant legislation in the UK, and our staff and clients can be assured that in contracting our services they are not in contravention of any UK laws
Q: Is it cheating?Simply put, no.
Your projects will be handled by experts with masters and doctoral degrees. What does it mean for you? Their vast knowledge and experience will propel you to the top of the class.
It’s 1 am where you are, and you’ve got an urgent essay to hand in? No problem. With writers across every time zone, we’re awake 24/7 to save you from pulling that all-nighter.
Catch up on your least favorite subjects without losing focus of what really matters. With knowledge in every field, our team of 500+ writers will lay it all out for you.