Emotional intelligence is typically described as a means of expressing emotion in the workplace in a variety of contexts that include caring, coaching, mentoring, motivating, and nurturing, among other characteristics, to achieve greater success, to establish and maintain effective relationships, and to acknowledge the importance of support and engagement with others to achieve the necessary results within the workplace and in other areas of life (Cobb, 2016).
The article by Cobb (2016) addresses the significance of emotional intelligence in the 21st Century as a key contributor to performance and related outcomes. The author addresses the value of emotional intelligence for students as they prepare for the workplace environment and how this contributes to effective outcomes and relationships, and also promotes greater engagement in a learning capacity to increase self-awareness, decision-making, and empathy, among other tools to effectively produce in the 21st Century workplace (Cobb, 2016). The primary objective of emotional intelligence is to recognize inner strengths and weaknesses which contribute to personality, to express empathy towards other people in the workplace and beyond to demonstrate compassion and understanding, and to recognize the importance of these emotions in addressing critical issues on a larger scale which impact decision-making and other challenges (Cobb, 2016). These efforts will contribute to improvements in performance and engagement that will strengthen relationships and impact the workplace environment so that performance is optimized and the individuals working for an organization are on the same page in regards to the positive impact of emotional intelligence that will lead to positive and meaningful results.
A critical understanding of emotional intelligence is essential to the discovery of new techniques and strategies which impact decision-making and influence professional relationships. From this perspective, emotional intelligence is inherent within the mind, body, and soul and may require some individuals to look deep within themselves and identify any limitations which impact the ability to emotionally connect to others. These characteristics are necessary in today’s work environments because they are very complex and require a high degree of multitasking and understanding of a variety of situations and circumstances. The ability to interpret these situations is of critical importance in achieving full engagement and in recognizing the value of emotions in the workplace. When a person is emotionally invested in an idea or concept, he or she is likely to advance the idea by communicating it to other people, often expressing joy and great enthusiasm for the idea. If a colleague has an idea, it is important to share in the joy by demonstrating support and to be fully engaged in the concept.
Emotional intelligence encompasses understanding not only how to coexist with others in the workplace and in life, but to also recognize a shared vision and focus that supports growth moving forward. These efforts are critical to personal and professional success and provide a means of understanding why emotions are essential to the professional career. It supports a dynamic in which human beings are encouraged and excited about the work that others perform, allows them to participate and gain a sense of belonging within the organization. In addition, it promotes employee engagement and the ability to understand how to share ideas and make decisions which are not in one’s self-interest, but which impact many people in positive ways.
These efforts are essential to the discovery of personal emotions and how to express them externally in getting to know others and what they bring to the table. These efforts are likely to impact the organization in different ways and allow employees to experience greater self-confidence and achievement within the organization throughout their careers.
- Cobb, J. (2016). Why emotional intelligence matters in the 21st Century. Independent School,43-46.