Dear Mr McKenzie,
I regret to hear about the problems that you and your staff are experiencing with the two F-24Z Illuminators that we provided to you recently. I understand the inconvenience and safety concerns that you have expressed with regards to these items.
Use your promo and get a custom paper on
"Customer Response Letter".
In response to your raised concerns with the two illuminators, I am more than willing to review immediately, the reports that were provided by the technicians that were sent to rectify these problems and replace the two items with different illuminators free of charge. I will make sure that the replacements have been comprehensively tested prior to being installed at your workplace and will waive all associated delivery fees also. You should accordingly expect to receive the two new illuminators at your workplace within the next three business days considering the inspections that will need to be conducted to prevent any problems in the future.
As a company, we value your time and business and wish to continue providing you with high quality products that are effective and will ultimately assist with your day to day work functions. We understand your requirement for high quality products and can reassure you that this issue will not occur in the future, hopefully sustaining a professional relationship that has been ongoing for the long term.
Should you have any further queries or issues in relation to this matter or the nature of our business together, please do not hesitate to contact me personally on the number or other contact details below. Alternatively, you can contact our direct company number to gain access to our technicians at any time or in my absence, our senior human resource management team who can guide you to the right person at any time.
Yours Respectfully,
