Define the concept of emotional intelligence and explain why it is important.
Talk about the five components of emotional intelligence (EI), defining/explaining each of them (self-awareness, self-regulation, social skills, empathy, and motivation).
Describe why emotional intelligence is important in healthcare management.
Emotional intelligence is one of the key components of successful management. People with high emotional intelligence are not only self-aware, but they are also excellent communicators. They know how to get down to the very core of a problem. Furthermore, people with high EI are often well aware of what those around them feel (through verbal and nonverbal cues). At the same time, individuals who score high in EI are in contact with their own feelings and emotions; they are able to communicate what they think and feel to others in a respectful manner.
These people know how to listen and do not get offended by constructive criticism; on the contrary, people with high EI levels are open to feedback (Kivland 75). Research by Rosete and Ciarrochi shows that “higher EI was associated with higher leadership effectiveness” (388). Furthermore, researchers link transformational leadership to high emotional intelligence (389). When it comes to transformational leadership, these leaders create group visions and motivate others to strive toward this vision.
EI is not about personality traits, but more about skills that are developed over time (Freshman and Rubino 2). Someone with a high EI was not necessarily born that way, but has worked his/her way toward a better understanding of the nature of human relationships (and his/her own nature). Such an individual is well-fit for pursuing a managerial job. A good leader/manager is not only skilled at leading others, but first and foremost, is able to control and sustain him/herself on a basic emotional level.
Therefore, healthcare organizations should embrace the findings offered by these studies. Furthermore, numerous healthcare facilities have incorporated EI training programs to help professionals “develop their interpersonal skills” (Freshman and Rubino 5). Summing up, it is highly important that these efforts are continued on a wider level to ensure more effective management of healthcare systems.
- Freshman, Brenda, and Louis Rubino. “Emotional Intelligence: A Core Competency for Health Care Administrators.” The Health Care Manager, vol. 20, no. 4, 2002, pp. 1-9.
- Kivland, Cynthia. “Your Future Gets Brighter with Emotional Intelligence.” Healthcare Executive, Jan./Feb. 2014, pp. 72-75.
- Rosete, David, and Joseph Ciarrochi. “Emotional Intelligence and Its Relationship to Workplace Performance Outcomes of Leadership Effectiveness.” Leadership & Organization Development Journal, vol. 26, no. 5, 2005, pp. 388-99.