Both, a written and an oral communication would serve as the best methods to inform about the respective changes in policies and procedures. A written communication appears to be more effective, as each staff member of the hotel would receive a respective information and would then print out necessary materials, if they are willing to do so. However, the danger of written communication is that it may get lost in the mailbox so that the information would not be delivered at all. In that case, an oral method of communication shall step in. As a front desk manager, I would do my best to personally ensure that each staff member received information about the changes. Moreover, to enhance the effectiveness of the chosen approach, I would print several copies of the printed version of material and leave it at the reception.
My manager mostly referred to the written method of communication due to the overload with other tasks and sometimes lacked verbal communication with the rest of staff members. I clearly realized that the solely written method is insufficient and the information shall be channeled through different means, so that verbal communication would make it more enhanced.
Use your promo and get a custom paper on
"Methods Of Communication".
Body language is very importance, especially in cases when a front desk manager has to greet guests from the different cultures. In that case, one shall be aware of gestures and body language greetings that would convey respect. By doing so, a hotel would get more respect from the incoming guests.
There are multiple factors that influence the effectiveness of communication. One of these methods would be a better understanding of cultural differences of the incoming guests. Also, a front desk manager shall be aware of the mood of a guest to determine the approach of communication.
